Privacy Policy

Last updated: 7 October 2026

Who we are

This website, https://smpsdampproofing.co.uk, is run by SMPS Building Preservation Ltd, a company registered in Scotland (company number SC716318). Our registered address is 4 Mary St, Johnstone, Renfrewshire, PA5 8BT.

We are the data controller for any personal information collected through this website. If you have any questions about this policy or how we use your information, please contact us:

Email: [email protected]
Phone: 01505 465671 or 0141 459 1097
Post: SMPS Building Preservation Ltd, 4 Mary St, Johnstone, Renfrewshire, PA5 8BT

What personal information we collect

When you request a survey or send an enquiry

Our survey request form asks for details such as your name, email address, phone number, property address or postcode, the type of service you need (for example damp proofing, dry rot, wet rot, woodworm or basement waterproofing) and any message you choose to include.

When you submit the form, your details are sent to us by email. They are not stored in the website’s database.

When you phone or WhatsApp us

If you call us or message us on WhatsApp, we will receive your phone number and anything you tell us during the call or in your messages. WhatsApp is provided by WhatsApp Ireland Ltd (part of Meta) and its own privacy policy applies to messages sent through it.

When you become a customer

If we carry out a survey or work for you, we keep the information needed to provide that service, such as your contact details, property address, survey findings, quotes, invoices and payment records, and details of any guarantee issued.

When you browse the website

With your consent, we use cookies and similar technologies to understand how visitors use the website and how well our advertising works. This can include your IP address, device and browser type, the pages you visit, how you arrived at the site, and actions such as submitting the survey form or tapping a phone number or WhatsApp link. You can choose which of these to allow using the cookie banner, and change your choice at any time using the “Manage consent” link. Full details are in our Cookie Policy.

How and why we use your information

We only use your information where the law allows us to:

To respond to your enquiry and arrange a survey: because you have asked us to, and this is a step towards entering into a contract with you.
To carry out work, issue invoices and provide guarantees: to perform our contract with you.
To keep business, tax and accounting records: to meet our legal obligations.
To deal with follow-up questions, guarantee claims or complaints: in our legitimate interests of running our business and supporting our customers.
To measure website use and the performance of our advertising: only with your consent, given through the cookie banner.
To protect the website from spam and misuse: in our legitimate interests of keeping the site secure.

We do not sell your personal information, and we do not use it for automated decision making.

Website analytics and advertising

Google Analytics: with your consent, we use Google Analytics to see how many people visit the site, which pages they view, and how many survey requests, phone clicks and WhatsApp clicks the website generates. This helps us improve the site. Google Analytics data is kept for 14 months and then deleted automatically.

Google Ads: we advertise on Google Search. With your consent, Google Ads records when someone who clicked one of our adverts goes on to submit the survey form, tap our phone number or tap our WhatsApp link. This tells us which adverts are working. We do not receive your name or contact details from Google through this.

Meta (Facebook) Pixel: with your consent, we use the Meta Pixel to measure visits from Facebook and Instagram and to help show relevant content to people on those platforms.

Google reCAPTCHA: our survey form uses Google reCAPTCHA to block spam. This checks information such as your IP address and how you interact with the page, and is subject to Google’s Privacy Policy.

Who we share your information with

We only share your information where it’s needed, with:

our website hosting provider and email provider, which store and deliver website data and messages
Google, for analytics, advertising measurement and spam protection
Meta, for the Meta Pixel and WhatsApp
GPI Guarantees, to register insurance-backed guarantees for work we have carried out
our accountants, insurers and professional advisers
the police, HMRC or other authorities where the law requires us to

Transfers outside the UK

Some of our service providers, such as Google and Meta, may process information outside the UK, including in the United States. Where this happens, the transfer is protected by appropriate safeguards, such as the UK-US Data Bridge or contracts approved by the UK Information Commissioner.

How long we keep your information

Enquiries that don’t go ahead: up to 2 years from your last contact with us, then deleted.
Customer records: for 6 years after the work is completed, to meet tax and accounting requirements.
Guarantee records: for the full length of the guarantee, so that we can honour it.
Website analytics: 14 months, as above.

Your rights

Under UK data protection law, you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information, where we no longer have a reason to keep it
ask us to limit how we use your information
object to us using your information based on our legitimate interests
ask for your information in a portable format
withdraw your consent to cookies at any time, using the “Manage consent” link on the website

To use any of these rights, please contact us using the details at the top of this page. We will reply within one month and there is normally no charge.

How we protect your information

The website uses a secure (HTTPS) connection, and we keep the site and its plugins up to date and protected with security software. Access to customer information is limited to staff who need it to do their job. If a data breach is likely to put your rights at risk, we will report it to the ICO within 72 hours and let you know where required.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.